By Ben Kesling 

MINNEAPOLIS--Abdi Mohamed strode into a coffee shop on a recent morning and took a lap around the place, shaking hands with about a dozen men as they paused their lively discussions of the news of the day to give him a warm greeting.

"This is our place," he said of the Starbucks in the Seward neighborhood, where thousands of Somalis live. "This might be the loudest Starbucks in the United States."

Mr. Mohamed, who immigrated here from Somalia nearly two decades ago, is clearly a member of the group, though he works for the Hennepin County Sheriff's Office. His job as a full-time liaison to the Somali community includes ample cups of coffee and handshakes in hopes of picking up gossip here and there while fielding questions from local East Africans about law enforcement and the court system. He was tapped for the liaison job because of his contacts and his ability to connect with people, "I was very knowledgeable with what was going on in the community," he said.

It is a job that grew out of crisis nearly a decade ago when the sheriff said he was caught completely unaware that some two dozen Somalis began leaving Minnesota to join the Islamist extremist group al-Shabaab. And it was tested again this past week, as six young Somalis from Minnesota were arrested for allegedly conspiring to travel to Syria and join Islamic State, the militant group known as ISIS.

"Shame on us for not knowing," said Sheriff Richard Stanek, who took office just months before the initial, high-profile al-Shabaab exodus. "Community engagement was born out of necessity."

Such outreach to Somali and other Muslim communities in the U.S. has been highlighted by the Obama administration in its push to prevent young people from being drawn into joining terrorist groups. The sheriff's program is now well-established and part of the reason Minneapolis is one of three cities chosen as a model to test and expand outreach efforts like Mr. Mohamed's before they are rolled out across the country. Muslims are divided on the plan, with some wary the programs will lead to spying, and others arguing it gives them greater influence.

Today, Mr. Mohamed, who owned a limousine service before taking this job, does his best, with visits to places like the Starbucks, to stay plugged into the group to avoid another surprise.

"This is where Somalis come for 'Crossfire,' " said Ahmed Shukri, referring to the former debate-filled television show. "Once you leave here, there's no stress, but here, lots of stress."

This past week, he said the focus of debate among the mostly middle-aged men has been recent Islamic State executions of about 30 Ethiopian men, and the past week's arrest of the six young men who represent a generation that can become disconnected from the rest of the community.

"They have left us, and they haven't integrated into society, so they're dangling in the middle," Mr. Shukri said of the young men, who on Thursday were ordered held until their trial. "The communication system between the parents and these kids doesn't even exist."

Mr. Mohamed had relatives killed in the Somali civil war beginning in the early 1990s, and he came to the U.S. to study and make a living. About three years ago, he took the lead engaging what the sheriff estimates to be a community of 100,000 Somalis, using the playbook of community-oriented policing models of opening lines of communication and building trust.

"It's the same way we deal with gangs," said Mr. Stanek. He said this past week's arrests of the six Somalis are a sign things are getting better, not worse. "Twelve to 14 years ago, they all would have gone," the sheriff said.

The Community Engagement Team, which includes a handful of plainclothes liaisons like Mr. Mohamed, is coordinated by a sergeant in the department who sometimes rides along, also wearing civilian garb. The team works with other immigrant communities including in Vietnamese and Hispanic neighborhoods.

More than one-third of the 1.2 million people in the county, which includes Minneapolis and many western suburbs, are non-Caucasian, according to the 2012 census.

A few miles from the Starbucks, Mr. Mohamed parallel-parks by nosing the car into a spot rather than backing it in, something he boldly calls "Somali-style driving," with a laugh. At the Afro Deli & Catering restaurant, he begins the routine again, shaking hands and laughing, checking in with everyone.

Nasser Mussa, a local educator who has lived in the area for nearly a decade, is getting lunch and takes some time to talk about the recent arrests and how federal officials' use of an informant in the case has soured relationships. "I'm not saying they shouldn't be arrested," Mr. Mussa said, before expressing frustration that the young men strayed so far before they were engaged sooner.

Mr. Mohamed's next stop is near the Riverside Plaza residential towers, a largely East African neighborhood wedged between highways. Across the street at a community center, Mohamud Noor, who directs a local Somali outreach group, said he appreciates the efforts of the sheriff's office, but said there is much more that needs to be done in the community, including reaching out to mothers in the area who have been devastated by their sons' arrests.

"If you have the resources, bring them to us," Mr. Noor said.

Back in the car at the end of the day, Mr. Mohamed heads to the sheriff's office.

"We have to have different angles," he said, reflecting on the day and the strategy needed to beat back disaffection, delinquency and violence. "The solution has to come from the community," he said, "and 90% of the community is on the same page."

Write to Ben Kesling at benjamin.kesling@wsj.com

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