TEL AVIV, Israel, September 9, 2015 /PRNewswire/ --
RADCOM Ltd (NASDAQ: RDCM), a provider of Customer Experience
Management (CEM) solutions, today announced that it has received a
$4.3m order from a Tier 1 service
provider, the second tranche of the three-year, $13 million contract that was announced earlier
in the year. The operator is deploying the Customer Experience
solution to proactively improve customer satisfaction, reduce churn
and maximize revenue streams.
To date, RADCOM's solution has been deployed across multiple
departments to help focus all of the operator's activities on the
delivery of a high quality user experience. New revenue streams
have been created by the ability to combine real-time data
pertaining to subscriber network usage (such as usage of Facebook
or sports sites) with business applications, thereby enabling
targeted promotions.
Planned initiatives include the use of RADCOM's VIP application
to focus on the user experience of key influencers such as
Enterprise customers, journalists and executives. In addition,
RADCOM's Customer Care will serve up to 1000 Customer Care
representatives, adding to operational efficiency by decreasing the
amount of calls for Tier 2 Engineering support and reducing
churn.
"We are delighted with the positive reception of our Customer
Experience solution by Tier 1 customers," said Eyal Harari, RADCOM's VP of Products and
Marketing, "Customers are finding that the integration of our
solution deeply within their organization is delivering benefits in
terms of improved customer experience, preventing churn and
maximizing revenue streams."
About RADCOM
RADCOM provides service assurance and customer experience
management solutions for leading telecom operators and
communications service providers. RADCOM specializes in solutions
for next-generation mobile and fixed networks, including
LTE, VoLTE, IMS, VoIP, UMTS/GSM and mobile broadband. RADCOM's
comprehensive, carrier-grade solutions are designed for big data
analytics on terabit networks, and are used to prevent service
provider revenue leakage and to enhance customer care management.
RADCOM's products interact with policy management to provide
self-optimizing network solutions. RADCOM's shares are listed on
the NASDAQ Capital Market under the symbol RDCM . For more
information, please visit http://www.radcom.com.
Risks Regarding Forward-Looking Statements
Certain statements made herein that use the words "estimate,"
"project," "intend," "expect," "believe" and similar expressions
are intended to identify forward-looking statements within the
meaning of the Private Securities Litigation Reform Act of 1995.
These forward-looking statements involve known and unknown risks
and uncertainties that could cause the actual results, performance
or achievements of RADCOM to be materially different from those
that may be expressed or implied by such statements, including,
among others, changes in general economic and business conditions
and specifically, decline in the demand for RADCOM's products,
inability to timely develop and introduce new technologies,
products and applications, and loss of market share and pressure on
prices resulting from competition. For additional information
regarding these and other risks and uncertainties associated with
RADCOM's business, reference is made to RADCOM's reports filed from
time to time with the United States Securities and Exchange
Commission. RADCOM does not undertake to revise or update any
forward-looking statements for any reason.
Contact:
Eyal Harari
VP Products and Marketing
+972-77-774-5030
eyalh@radcom.com
SOURCE RADCOM Ltd