At HIMSS17 Nuance Reveals How Artificial Intelligence is Solving Clinicians’ Administrative Burden
February 20 2017 - 8:10AM
Business Wire
Clinical Documentation Powered by AI is up to 45% Faster and
Improves Quality Scores 36%, Advancing Virtual Assistants and
Virtual Scribes in Healthcare
HIMSS – Nuance Communications, Inc. (NASDAQ: NUAN) today
announced results that demonstrate clinicians can save up to 45% on
documentation time and improve quality scores up to 36% using
artificial intelligence (AI)-enabled solutions. Powered by advances
in the cloud and cognitive computing, Nuance’s next-generation
speech and language understanding solutions make it easier for
clinicians to quickly capture complete patient information in
electronic health records (EHRs) using technology that amplifies
their intelligence and works in the background to complement
patient care rather than compete with it.
Clinical Documentation up to 45% FasterDragon® Medical
One, Nuance’s cloud-based clinical speech platform, leverages
machine learning honed over three decades and deep neural networks
to deliver a compelling user experience from day one. The new era
of AI improves on already high levels of accuracy of Nuance’s core
speech recognition, providing enhanced responsiveness, acoustics,
environmental controls, and an additional 30% drop in errors, which
saves clinicians up to 45% on documentation time. These
game-changing efficiencies have not gone unnoticed by healthcare
providers. Since February 2016, the number of healthcare
organizations using Nuance’s cloud-based speech recognition has
doubled, and 97% of clinicians say they would recommend it to a
colleague.
Real-Time Advice Improves QualityNuance’s next-generation
computer-assisted physician documentation (CAPD) leverages clinical
data from the cloud, algorithms that learn distinctive patterns,
and facts and evidence to ask physicians the right question at the
right time. This happens at remarkable speeds, resulting in huge
gains in accuracy, context, and understanding. This enables CAPD to
proactively support physicians, coders and clinical documentation
specialists in delivering better care and more accurate
documentation from the first words spoken.
Nuance CAPD solutions prompt the care team during documentation
when information elsewhere in a patient's record adds up to a
condition that may cause clinical or compliance implications
downstream. For example, in cases like sepsis, which can be hard to
identify, this proactive intelligent advisor saves more than time.
It has enabled clinicians to respond and intervene early, which can
save lives.
Recently, a large integrated delivery network (IDN) using
Nuance’s integrated cloud-based speech and CAPD reported impressive
results. Physicians are better able to capture the complexity of
patient cases in documentation, and that positively impacts
publicly reported quality measures and reimbursement as
follows:
- Improved documentation of patients with
extreme severity of illness by 36%
- Improved details on patients with
highest risk of mortality by 24%
- Generated up to $55 in revenue
improvement per patient admission with increased specificity
“I see the technology being our co-pilot. In a world now where
flying the airplane is way too complex for any one human being to
manage on their own, the computer should be my co-pilot to keep me
alert, keep me apprised of the situation, warn me when there are
dangers coming down the pike and then execute on orders when that
needs to happen,” said David Y. Ting, MD, CMIO, Massachusetts
General Physicians Organization.
“We make it easier for physicians to interact naturally and
capture the complexities of each patient, while also bringing
actionable events back to the physician. The real intelligence
comes from years of research and testing in Nuance labs to create a
better process that leverages voice-enabled assistants and AI tools
to give time back to the physician through a much more satisfying
experience,” said Joe Petro, senior vice president of Healthcare
research and development, Nuance. “We want documentation to be the
least difficult part of their day.”
Voice-Enabled Virtual Assistants on the RiseFurther proof
of the impact and adoption of advanced solutions in healthcare,
physicians at Landmark Hospitals have found Nuance’s customized
conversational virtual assistant, Florence, saves them time and
makes it easier to enter patient orders. Florence can listen to
physicians, understand their orders and anticipate what is needed
to help them complete frequent, repetitive tasks much more quickly,
such as orders for medications, labs or imaging.
This video shows a side-by-side comparison of Dr. Anthony Sagel,
CMO of Landmark Hospitals, demonstrating how he uses Florence to
complete orders instead of traditional computerized physician order
entry (CPOE), which improves the physician experience:
- The virtual assistant saved 35% time in
the initial pilot, and now saves up to 50% on complex orders
- Reduced keystrokes from 87 clicks to 0
in just 20 orders
- On a national scale, the impact would
amount to 22.6 million hours saved for physicians a year based on
radiology, medication and lab orders in the US alone
Bringing Virtual Scribes into the MainstreamNuance is
also leveraging its deep learning and AI technology in partnership
with a select group of leading hospitals to develop a
next-generation Virtual Scribe solution to help reduce the
overwhelming administrative burden on physicians while
fundamentally changing the dynamics of the traditional medical
scribe market. Today, many provider organizations are rapidly
adding medical scribes to help reduce physician burnout and enable
clinicians to focus more on direct patient care than on
documentation. With Nuance’s Virtual Scribe solution, this support
can be made available to many more provider organizations
regardless of physician specialty area or the EHR they use. This
evolution of clinical documentation supports clinicians while also
fully adhering to strict patient privacy and data security
requirements.
HIMSS17 Try-it StationThese advanced technologies can be
put to the test in a “Try-it Station” at the HIMSS Annual
Convention and Exhibition February 20-24 in Nuance booth #2546.
Nuance voice-enabled tools powered by AI will filter noise, listen,
understand and offer real-time advice in completing patient
records.
About Nuance Communications, Inc.Nuance Communications,
Inc. (NASDAQ: NUAN) is a leading provider of voice and language
solutions for businesses and consumers around the world. Its
technologies, applications and services make the user experience
more compelling by transforming the way people interact with
devices and systems. Every day, millions of users and thousands of
businesses experience Nuance’s proven applications. For more
information, please visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
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Nuance Communications, Inc.Ann Joyal,
781-565-4155ann.joyal@nuance.com
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