EHR Study Finds Healthcare Leaders Plan to Adopt Enhancing Technologies to Improve Clinician Satisfaction
February 20 2017 - 8:05AM
Business Wire
Speech recognition, mobility and computer-assisted physician
documentation tools are top three investments to optimize
EHRs
HIMSS--Nuance Communications, Inc. (NASDAQ: NUAN) today
announced the findings of a new study revealing that a majority of
healthcare leaders plan to use additional technologies and tools to
realize the full intended benefits of electronic health records
(EHRs) and to improve clinician satisfaction with using them. The
study also concluded that the improved clinical documentation
resulting from EHRs and related technologies will drive positive
financial impact for their institutions, including appropriate
reimbursement and increased patient flow.
The EHR and Clinical Documentation Effectiveness Study,
conducted by HIMSS Analytics, was designed to understand the
adoption and optimization of EHRs and supporting tools used by
clinicians, as well as opportunities for improvement at hospitals
and healthcare systems.
“Just as fracking revolutionized and disrupted the petroleum
industry by unlocking untapped resources, innovations such as
computer-assisted physician documentation, natural language
processing, artificial intelligence (AI) and machine learning will
do the same by tapping into medical data and deriving more value
for the healthcare industry,” said John S. Lee, MD, CMIO, Edward
Elmhurst Hospital. “Once this data is discretely available, it then
is only a matter of ingenuity and creativity to use it at the point
of care.”
The study revealed that the majority of respondents (83%) have
confidence that their organization will realize the full benefits
of EHRs, most notably their intended purpose of providing improved
care coordination and outcomes. Today, organizations are investing
heavily in resources to support EHR use and documentation of
patient information. Three quarters have added training and support
resources, and two-thirds have increased staff in at least one IT
area since moving to an EHR.
Notable findings include:
- Addressing clinician satisfaction in
three key ways – Healthcare institutions today acknowledge that
it’s critical to find ways to save clinicians time and improve
their satisfaction. This ultimately can improve work/life balance,
and support retention and recruitment among clinicians. A majority
of respondents identified three primary ways healthcare
institutions are working today to improve clinician satisfaction
around EHR use:
- 82% provide clinician training and
education
- 75% enhance existing technology and
tools
- 68% adopt new technology and tools
- Plans to introduce EHR-enhancing
technologies in 2017 – While arming clinicians with technology
at the point of care is not pervasive today, approximately one
quarter of respondents plan to introduce enhancing technologies at
the point of care to optimize EHR use. This will help clinicians
more fully document the patient story, improve satisfaction and
reduce physician burnout, ultimately resulting in improved patient
flows and better financial outcomes. The top enhancing technologies
planned for use in 2017 are:
- Mobility tools – 44%
- Computer-assisted physician
documentation (CAPD) – 38%
- Speech recognition – 25%
- More complete patient records drive
financial impact – Hospitals realize that more accurate and
complete clinical documentation of patient encounters not only
impacts patient safety, care delivery and outcomes, but also has a
significant impact on finances for the institution. Two-thirds of
respondents indicated that improved clinical documentation that
results in capturing appropriate data for reimbursement will have
the largest financial impact for their organizations. Other areas
that would benefit from improved documentation include:
- Reduction in denied claims – 54%
- Improved performance under bundled
payments – 52%
- Reduced re-admissions – 38%
- Better physician time management that
improves patient flow – 38%
“Technology is an important part of the healthcare experience
today, but physicians need to interact with technology in ways that
are more seamless and less obtrusive in order to keep their
attention focused on the patient. The right technology, working to
complement EHRs can accomplish this, and our clients are reporting
major improvements in clinician satisfaction, quality, and
financial outcomes,” said Brenda Hodge, senior vice president of
healthcare marketing, Nuance. “In fact, we have doubled the number
of organizations using our cloud-based platform, Dragon® Medical
One, in less than a year because it gives clinicians freedom to
document when and where they want.”
For more information:A new whitepaper, “All In: Moving
from EHR Adoption to Optimization,” with additional information
about the study can be found here, and you can download an
infographic highlighting the study results or view the study
findings.
Study MethodologyThe EHR and Clinical Documentation
Effectiveness Study conducted by HIMSS Analytics was commissioned
by Nuance. The web-based survey was fielded from August 17 to
September 6, 2016, with 167 respondents from 142 different
healthcare organizations. Forty percent of respondents hold C-suite
titles, with another 40 percent in IT leadership roles.
About Nuance Communications, Inc.Nuance Communications,
Inc. (NASDAQ: NUAN) is a leading provider of voice and language
solutions for businesses and consumers around the world. Its
technologies, applications and services make the user experience
more compelling by transforming the way people interact with
devices and systems. Every day, millions of users and thousands of
businesses experience Nuance’s proven applications. For more
information, please visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
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Nuance Communications, Inc.Ann Joyal,
781-565-4155ann.joyal@nuance.com
Nuance Communications (NASDAQ:NUAN)
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