Navient recognizes Wilkes-Barre employee for support to military student loan borrowers
February 15 2017 - 09:00AM
Jennifer Groeling, Wilkes-Barre resident and business technical
coordinator for Navient, the nation’s leading loan management,
servicing and asset recovery company, received the company’s
quarterly Solutions Navigator Award for providing a high level of
service to customers and exemplifying Navient's values.
A photo accompanying this announcement is available at
http://www.globenewswire.com/NewsRoom/AttachmentNg/951c1b88-2146-4213-93ab-67f600a848e8.
Jeff Whorley, group president, asset management and
servicing for Navient, presented Groeling with the award, which
recognizes one employee who demonstrates one or more of Navient’s
core values: customer-centricity, proactivity, leadership,
stability and integrity.
With a tenure of nearly four years at Navient,
Groeling is the primary point of contact for analyzing
military-related customer feedback, which the company uses to
enhance customer experience. Groeling, whose brother is currently
enrolled in the military, has a personal commitment to her duties
on the job.
When asked what advice she would give to employees
looking to excel in the workplace, Groeling noted the importance of
thinking ahead.
“Do not be afraid to ask questions and understand
the ‘why’ behind the process,” Groeling said. “This information
provides additional knowledge and an overall better understanding
of how a process impacts our work and how we can enhance our
service.”
In her spare time, Groeling enjoys doing anything
involving her 8-year-old son.
Navient, headquartered in Delaware, supports U.S.
military members and veterans through ongoing hiring efforts, an
employee-led Veterans Resource Group and customer service. In 2012,
Navient became the first student loan servicer to establish a
military benefits team dedicated exclusively for service
members.
Connect with @Navient
on Facebook, Twitter and LinkedIn.
About NavientAs the nation's
leading loan management, servicing and asset recovery company,
Navient (Nasdaq:NAVI) helps customers navigate the path to
financial success. Servicing more than $300 billion in student
loans, the company supports the educational and economic
achievements of more than 12 million Americans. A growing number of
public and private sector clients rely on Navient for proven
solutions to meet their financial goals. Learn more at
navient.com.
Contact:
Nick LaMastra, 302-283-2964, nicholas.lamastra@navient.com
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