Navient cautions borrowers about student loan "debt relief" companies
April 15 2015 - 9:00AM
In recognition of Financial Literacy Month, Navient, the nation's
leading loan management, servicing and asset recovery company, is
warning Americans to beware of supposed "student debt relief"
companies.
These so-called debt relief companies typically try to take
advantage of student loan borrowers lured by promises of student
loan cancellation, forgiveness, credit repair, or dramatically
lowered payments. But, they charge fees for services Navient and
other federal loan servicers offer for free.
To avoid getting taken advantage of by one of these companies,
Navient recommends borrowers follow these simple precautions:
1. Contact your loan
servicer. Contact your student loan servicer with any
questions regarding your loans. Navient is committed to helping our
student loan customers achieve successful loan repayment. If you
are having trouble managing your student loans, contact us. We can
help you review your repayment plan options, which may include
income-driven plans.
2. Protect your personal
information. Don't share personal financial or sensitive
information about your federal student aid, such as your Personal
Identification Number (PIN).
3. Don't pay for what is
available for free. There are no fees to enroll in
Income-Based Repayment, Pay As You Earn or other repayment options
based on your income.
Here are a few signs to watch out for:
- You are asked to pay high fees in advance;
- Your request for a company name, mailing address or phone
number is refused;
- You feel high pressure to make a decision immediately; or,
- You are asked to sign paperwork giving the third-party company
"Power of Attorney" or legal authority to negotiate on your behalf
and you're told not to contact your servicer after you complete the
paperwork.
If you've already signed a contract, seek advice to learn about
your options. You can file a complaint with the consumer protection
division of your State's Attorney General. At the federal level,
the Federal Trade Commission has the authority to act against
companies that engage in deceptive or unfair practices.
More information about how to protect yourself from fraud is
available at navient.com.
Connect with @Navient on Facebook, Twitter and LinkedIn.
About Navient
As the nation's leading loan management, servicing and asset
recovery company, Navient (Nasdaq:NAVI) helps customers navigate
the path to financial success. Servicing more than $300 billion in
student loans, the company supports the educational and economic
achievements of more than 12 million Americans. A growing number of
government and higher education clients rely on Navient for proven
solutions to meet their financial goals. Learn more at navient.com.
Navient began trading on Nasdaq as an independent company on May 1,
2014.
CONTACT: Media: Nikki Lavoie, nikki.lavoie@navient.com, 302-283-4057
Customers: 888-272-5543
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