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16 years ago
Interactive Intelligence Announces Preliminary Second Quarter 2008 Results
Monday July 7, 8:00 am ET
Final second quarter results to be reported July 28, 2008
INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence (Nasdaq: ININ - News), a global provider of unified IP business communications solutions, has announced preliminary results for its second quarter ended June 30, 2008.
The company expects to report:
* Total revenues between $30.0 million and $31.0 million;
* Product revenues between $15.0 million and $15.5 million;
* Gross margins within the range of 66 percent and 68 percent;
* Net income on a non-GAAP* basis between $2.2 million and $2.7 million, with diluted earnings per share (EPS) between $0.12 and $0.14;
* Net income on a GAAP basis between $500,000 and $1.0 million, with EPS between $0.03 and $0.05; and
* Cash and cash equivalents of approximately $49.7 million.
Non-GAAP net income and EPS differ from GAAP net income and EPS due to stock-based compensation expense of approximately $944,000, or EPS of $0.05, and non-cash income tax expense of approximately $700,000, or EPS of $0.04.
"Orders from new customers were strong, with a higher number signed compared to any quarter in the last two years, and we continued to see good growth in maintenance revenues,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “At the same time, orders from existing customers were lower than we had expected. While we have more to understand about purchasing decisions during the quarter, it’s clear that the current economic environment limited expansions of existing implementations.”
As Interactive Intelligence has not completed preparation of its financial statements for the quarter ended June 30, 2008, the preliminary results provided may be subject to adjustments and could change materially.
The company plans to release final second quarter financial results July 28, 2008 at 4 p.m. Eastern time (EDT), and will host a conference call at 4:30 p.m. EDT. To access the teleconference, please dial 1 877.681.3371 at least five minutes prior to the start of the call. Ask for the teleconference by the following name: “Interactive Intelligence second quarter earnings call.”
The teleconference will also be broadcast live on the company's investor relations page at http://investors.inin.com. An archive of the teleconference will be posted following the call.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ - News) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is ranked among NetworkWorld’s top 200 North American networking vendors, is a BusinessWeek “hot growth 50” company, and is among FORTUNE Small Business Magazine’s top 100 fastest growing companies. Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.
* Non-GAAP Measures
The non-GAAP measures shown in this release exclude non-cash stock-based compensation expense for stock options and non-cash income tax expense. These measures are not in accordance with, or an alternative for, GAAP and may be different from non-GAAP measures used by other companies. Management believes that the presentation of non-GAAP results, when shown in conjunction with corresponding GAAP measures, provides useful information to management and investors regarding financial and business trends related to the company’s results of operations. Further, management believes that these non-GAAP measures improve management’s and investors’ ability to compare the company’s financial performance with historical periods because certain historical periods excluded stock-based compensation expense for stock options (prior to 2007) and income tax expense and benefits have varied significantly and are primarily non-cash. Interactive Intelligence’s management uses these non-GAAP results to compare its performance to its peers in the software industry. Because stock-based compensation expense and non-cash income tax expense amounts can vary significantly between companies, it is useful to compare results excluding these amounts. Management also uses financial statements that exclude stock-based compensation expense related to stock options and non-cash income tax amounts for its internal budgets.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
ININ-G
Contact:
Interactive Intelligence Inc.
Stephen R. Head, 1-317-715-8412
Chief Financial Officer
steve.head@inin.com
or
Christine Holley, 1-317-715-8220
Director, Market Communications
christine.holley@inin.com
Source: Interactive Intelligence
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16 years ago
INVESTIndiana Conference to Showcase Indiana Public Companies
Tuesday July 1, 8:31 am ET
INDIANAPOLIS, July 1, 2008 (PRIME NEWSWIRE) -- More than a dozen public companies headquartered in Indiana will be taking part in a new professional investment conference in Indianapolis expected to attract analysts and professional money managers from the region and beyond.
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The inaugural INVESTIndiana equity investment conference is the first such conference in Indiana to bring together publicly traded companies of various sizes, industries and capitalizations with the investment community.
The conference is scheduled to be held at Lucas Oil Stadium, Indianapolis, on Sept. 11.
``This is a great forum that will provide professional investors and analysts a convenient way to gain in-depth insight into the performance and growth prospects of Indiana's leading public companies,'' said Terry McWilliams, an investor relations executive who is the conference's organizer.
The largest financial institution headquartered in Indiana and the state's second largest public company are participating in the event, as are companies in the medical/healthcare, manufacturing, high-tech/electronics, materials, real estate and banking sectors. Companies committed to the conference (listed in alphabetical order) include:
* Arcadia Resources, Inc., (AMEX:KAD - News), Indianapolis;
* German American Bancorp, Inc. (NasdaqGS:GABC - News), Jasper;
* Hill-Rom Holdings, Inc., (NYSE:HRC - News), Batesville;
* Integra Bank Corporation, (NasdaqGM:IBNK - News), Evansville;
* Interactive Intelligence, Inc., (NasdaqGM:ININ - News), Indianapolis;
* Kimball International, Inc., (NasdaqGS:KBALB - News), Jasper;
* Kite Realty Group, LP, (NYSE:KRG - News), Indianapolis;
* Lakeland Financial Corporation, (NasdaqGS:LKFN - News), Warsaw;
* Old National Bancorp, (NYSE:ONB - News), Evansville;
* Steel Dynamics, Inc., (NasdaqGS:STLD - News), Fort Wayne;
* Wabash National Corporation, (NYSE:WNC - News), Lafayette;
* WellPoint, Inc., (NYSE:WLP - News), Indianapolis;
* Zimmer Holdings, Inc., (NYSE:ZMH - News), Warsaw
CEOs, CFOs and investor relations professionals will give formal investment presentations and will meet separately with investment professionals and analysts who request a management meeting.
``For the companies, it provides a way to increase institutional investor awareness, educate analysts about the region and reach out to new investors,'' McWilliams said.
The Indianapolis financial analyst community, through the CFA Society of Indianapolis, is formally involved with the event and serves on an advisory board of financial, corporate and investor relations professionals planning and overseeing the conference.
The attendees are select professional fund managers, equity analysts and qualified financial professionals from the region and Wall Street who follow or invest in Indiana equities or their underlying industries. Attendance is on an invitation-only, first-come, first-serve basis, with conference costs (admission, continental breakfast, lunch, and keynote speaker) underwritten by the conference and its sponsors. Registration (subject to confirmation) is available at http://www.invest-ind.com.
``Not only does INVESTIndiana focus additional attention on Indiana's public companies, but the conference raises the state's profile as an excellent place for business and investment,'' said Erni Mann, an executive for Crowe Chizek and Company LLC. ``It's a natural fit for Crowe, since we are a national firm, working globally with Indiana roots.''
Steve Hackman, Chair of Ice Miller's Corporate/Mergers & Acquisitions Group, said, ``As the largest law firm in Indianapolis, we are excited to help spotlight some of Indiana's most exciting and promising public companies by bringing their top executives to Lucas Oil Stadium. Having represented many of these companies in business, finance and SEC matters, we are confident that their stories will resonate with a wide variety of investors.''
In addition to title sponsors Crowe and Ice Miller, support for the conference comes from platinum sponsors Butler University College of Business Administration and Hilliard Lyons; and gold sponsors NASDAQ OMX, Marsh USA, and the Wall Street Transcript. In-kind gold sponsors include Bandy Carroll Hellige Advertising, BitWise Solutions, Harding Poorman Group, Ipreo, and PrimeNewswire, Inc. The event has been organized and planned with support from The CFA Society of Indianapolis and Mozaic Investor Relations.
The final corporate presentation schedule, keynote speaker and other activities will be announced as the event approaches.
Information about qualifications for attending and registration, as well as background about the presenting public companies and underwriting sponsors, can be found at INVESTIndiana's website: http://www.invest-ind.com.
EDITOR NOTE: An INVESTIndiana logo is available for publication. Email or call Terry McWilliams.
Contact:
INVESTIndiana
Terry McWilliams, Chairman, INVESTIndiana;
President, Mozaic Investor Relations, Inc.
317-644-0464
terry.mcwilliams@invest-ind.com
CFA Society of Indianapolis
Charlotte Lippert, CFA
317-843-1358
charlotte.lippert@gmail.com
Crowe Chizek and Company, LLC, Indianapolis
Erni S. Mann, CPA, MBA
317-706-2723
esmann@crowechizek.com
Ice Miller LLP, Indianapolis
Patricia Batesole
317-236-5911
patricia.batesole@icemiller.com
Source: INVESTIndiana
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16 years ago
Interactive Intelligence Releases Upgraded Outbound Dialing Software
Thursday June 19, 9:26 am ET
Software Upgrade Includes Skills-Based Dialing, Increased Scalability, Integration With Ontario Systems' Collection Software, and Enhancements Designed to Help Organizations Better Adhere to Telemarketing Regulations
INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence (Nasdaq: ININ - News), a global provider of unified IP business communications solutions, is releasing the latest upgrade to its Interaction Dialer® software, version 3.0, which provides blended outbound dialing and campaign management functionality.
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The upgrade includes skills-based dialing, a “just-in-time” Do-Not-Call feature, increased scalability, and integration with Ontario Systems’ collection software.
“The enhancements we’re introducing with Interaction Dialer® 3.0 are designed to help organizations improve productivity, increase revenue, and more cost-effectively accommodate call volume,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “A pre-integrated option with Ontario Systems' collection software further enhances our dialer’s role in the large credit and collections industry.”
Interaction Dialer® 3.0 includes a new skills-based dialing feature that minimizes abandon rates by sub-selecting in advance and in real-time only those contacts in a call list that can be handled by available agents based on skill-set. The use of a sub-set of agents is critical to many outbound campaigns, such as those involving lenders and insurers that must be licensed in the states into which they are selling.
A new “just-in-time” Do-Not-Call feature in Interaction Dialer® 3.0 helps “scrub” DNC lists whose status may have changed between the time the contacts were originally loaded and the time they are dialed. This is a critical compliance feature as telemarketing regulations increasingly reduce the time allowed between “scrubbing” and dialing.
Interaction Dialer® 3.0 also includes new dialing and database access optimizations, which enables it to support up to 250,000 calls per hour per server, or the equivalent of about 1,000 agents on a single server. Unlike standalone dialers that typically require replicated hardware across distributed sites as call volume grows, Interaction Dialer® can be deployed in a centralized configuration using the company’s SIP-based Interaction Gateway™ at remote sites for cost-effective scalability.
A new product by Ontario Systems called Guaranteed Contacts IP provides integration between its collection software applications and Interaction Dialer® 3.0 to help organizations improve productivity and increase revenue by maximizing contact rates.
Interaction Dialer® 3.0 is targeted at mid-size contact centers and large, distributed enterprises, including the following vertical industries: teleservices, financial services, collections and credit operations, nonprofits, insurance and retail.
The upgraded dialer software is available immediately through the Interactive Intelligence channel of approximately 300 value-added resellers worldwide.
Interaction Dialer® is offered as a module to the Interactive Intelligence Customer Interaction Center® (CIC) software suite for contact center automation. Interaction Dialer® includes preview, power, predictive, precise, and multi-modal "agent-less" dialing modes.
Interaction Dialer’s® architecture and broad feature-set, combined with its standards-based tools for rapid script development and patented staging algorithms, were designed to help organizations reduce costs, increase revenue opportunities, and maximize reliability and scalability.
For more information about Interaction Dialer®, visit http://www.inin.com/ProductSolutions/Pages/Interaction-Dialer.aspx.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ - News) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among the top 500 global software and services suppliers, and is ranked among the top 200 North American networking vendors. The company employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices, with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: http://www.inin.com.
This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
Contact:
Interactive Intelligence Inc.
Christine Holley, 317-715-8220
Director of Market Communications
christine.holley@inin.com
Source: Interactive Intelligence Inc.
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16 years ago
Unified Communications Magazine Honors Interactive Intelligence with TMC Labs 2008 Innovation Award
Wednesday June 11, 10:26 am ET
INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence (Nasdaq: ININ - News), a global provider of unified IP business communications solutions, received TMC Labs 2008 Innovation Award for its enterprise messaging platform, Messaging Interaction Center™ (MIC).
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The award was presented by Unified Communications magazine based on MIC’s architectural innovation and unique features, according to TMC president Rich Tehrani.
“MIC’s scalable, standards-based architecture gives organizations a cost-effective migration path from legacy voice mail systems to next-generation messaging capabilities,” Tehrani said. “Combined with its single message store and unique capability for deploying multiple UC applications on the same port and on the same platform, MIC gives large organizations one of the most affordable, flexible, and easy-to-manage system on the market.”
Interactive Intelligence first released Messaging Interaction Center™ (MIC) in 2001 as a standards-based software platform providing voice mail replacement, unified messaging and enhanced messaging as part of a unified communications strategy for large and distributed organizations, including higher education institutions.
Features include presence management, one-number find-me/follow-me, unified messaging, conferencing, and speech-enabled mobile access to e-mail, calendar and contacts. Universal user access includes desktop, mobile and smart phones, and e-mail clients and Web browsers.
MIC’s N+1 architecture can scale up to hundreds of thousands of users. Deployments can be configured for centralized or decentralized architectures with built-in fault tolerance as part of a business continuity strategy.
MIC also provides integration with existing switches (PBXs, IP PBXs, key systems); voice mail and e-mail platforms using session initiation protocol; media gateways; legacy networking protocols; and application programming interfaces. Among the many integrations available with MIC are Microsoft Exchange Server, IBM Lotus Notes and Sun iPlanet Messaging Server.
For more information about MIC, visit: http://www.inin.com/ProductSolutions/Pages/Messaging- Interaction-Center.aspx (Due to its length, this URL may need to be copied/pasted into your Internet browser's address field. Remove the extra space if one exists).
Now in its ninth year, the TMC Labs Innovation Awards were designed to honor the best vendors across a range of product and service types, including testing tools, applications and media servers, phones, and more. The TMC Labs Innovation Awards selection process requires a proven “first-to-market” approach. Among the dozens of TMC Labs Innovation Award applicants this year, only 16 were selected for an award.
For a full listing of Unified Communications magazine’s 2008 TMC Labs Innovation Award winners, visit http://www.uc-mag.com.
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16 years ago
CIOZone Names Interactive Intelligence Among 60 Fastest Growing Software Companies
Tuesday June 10, 10:29 am ET
INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence (Nasdaq: ININ - News), a global provider of unified IP business communications solutions, was named by CIOZone among the 60 fastest growing software companies in the United States.
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Interactive Intelligence was seventh among CIOZone’s 20 fastest growing small software companies (qualified as companies that started 2007 with no less than $50 million in sales and no more than $149.9 million).
The CIOZone ranking is based on 2007 revenues and profits of publicly held U.S. software companies.
Interactive Intelligence 2007 revenue was $109.9 million, an increase of 32 percent from $83 million in 2006. The company has reported consecutive quarterly profitability since 2004.
“We attribute much of our growth to the value our unique all-in-one communications software suite delivers as organizations increasingly make the transition to voice over IP,” said Interactive Intelligence CEO, Dr. Donald E. Brown. “We’re pleased to have exceeded our original growth targets for the year, which beat overall market growth, and look forward to continuing to deliver innovative communications products that help customers lower costs and improve service.”
Interactive Intelligence first released its all-in-one IP communications software suite in 1997 offering standards-based, single-platform architecture designed to eliminate the cost and complexity introduced by multi-point products. The company’s product line includes multi-channel routing, outbound predictive dialing, IP PBX functionality, call and screen recording, workforce management, unified messaging, and more,
Today, the company gives its more than 3,000 global customers a comprehensive solution-set comprised of premise-based and hosted offerings, including software, hardware, consulting, support, education and implementation services.
CIOZone is an online business technology information source designed to facilitate CIO networking and collaboration with peers, on-demand.
For more information about CIOZone’s 60 fastest growing software companies, visit www.ciozone.com/index.php/Management/ Updated-The-60-Fastest-Growing-Software-Companies.html.
(Due to its length, this URL may need to be copied/pasted into your Internet browser's address field. Remove the extra space if one exists.)
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ - News) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among the top 500 global software and services suppliers, and is ranked among the top 200 North American networking vendors. The company employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices, with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: http://www.inin.com.
This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
Contact:
Interactive Intelligence Inc.
Christine Holley, 317-715-8220
Director of Market Communications
christine.holley@inin.com
Source: Interactive Intelligence Inc.
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16 years ago
Form 8-K for INTERACTIVE INTELLIGENCE INC
28-Apr-2008
Results of Operations and Financial Condition, Financial Statements
Item 2.02 Results of Operations and Financial Condition.
The following information shall not be deemed "filed" for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the "Exchange Act"), or incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in such a filing.
On April 28, 2008, Interactive Intelligence, Inc. issued a press release describing its results of operations for its first quarter ended March 31, 2008. See the registrant's press release attached hereto as Exhibit 99.1, which is incorporated by reference into this Item 2.02.
Item 9.01 Financial Statements and Exhibits.
(d) Exhibits:
The following item is furnished as an exhibit to this current report on Form 8-K:
99.1 Press Release, dated April 28, 2008, issued by Interactive Intelligence, Inc.
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16 years ago
Interactive Intelligence First Quarter Operating Results Include Record Revenues
Monday April 28, 4:00 pm ET
Revenues Increase 21 Percent over Same Period Last Year
INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence (Nasdaq: ININ - News), a global provider of unified IP business communications solutions, reported first quarter operating results for the period ended March 31, 2008, which included record revenues.
For the first quarter, revenues were a record $29.5 million, up 21 percent over revenues of $24.3 million in the same quarter last year.
“Driven by the need to reduce costs and retain customers during these uncertain economic times, companies are increasingly adopting our all-in-one contact center and enterprise IP telephony products and services,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “This demand was reflected in our first quarter record revenues and a 39 percent increase in orders compared to the same period last year. We also continued to close large transactions during the quarter, with 15 contracts exceeding $250,000, and a record nine of those representing new customers. With several upcoming products squarely focused on helping organizations further reduce costs and improve customer service, we feel very positive headed into the second quarter.”
Operating income for the first quarter of 2008 was $1.5 million, compared to $1.4 million in 2007. Operating income included non-cash, stock-based compensation expense of $932,000 in 2008, and $668,000 in 2007.
Net income was $1.1 million for the first quarter of 2008, with diluted earnings per share (EPS) of $0.06. The first quarter of 2008 was the first quarter in which the company recognized full taxes on earnings, although most of the tax expense was non-cash. Net income was $1.8 million in the first quarter of 2007, with EPS of $0.09.
For the first quarter of 2008, non-GAAP (generally accepted accounting principles) operating income was $2.4 million, compared to $2.1 million in the first quarter of 2007. Non-GAAP net income in 2008 was $2.9 million, or EPS of $0.15, compared to 2007 non-GAAP net income of $2.4 million, or EPS of $0.13. The non-GAAP differences were due to exclusion of the non-cash income tax expense in the first quarter of 2008, and stock-based compensation expense recorded in both years.
Cash and short-term investments as of March 31, 2008 totaled $49.4 million, up from $46.3 million on Dec. 31, 2007. Cash flow from operations for the first quarter of 2008 was $5.3 million, compared to $4.9 million in the same quarter last year.
Other Interactive Intelligence achievements in the first quarter included a Best Large Enterprise Solution award and Product of the Year award, both from INTERNET TELEPHONY magazine.
The company also received ISO 9001:2000 re-certification, marking its third consecutive year of compliance. Being certified to ISO 9001:2000 gives further assurance to Interactive Intelligence customers and partners that it is able to satisfy their most stringent requirements for quality, reliability, efficiency and cost-effectiveness.
As part of its ongoing growth strategy, Interactive Intelligence hired Bill Gildea as vice president of business development to help evaluate acquisition and strategic partnering opportunities. As a complement to its existing east and west regional headquarter offices, the company also opened a regional software development office in Denver to access a larger pool of job candidates.
Interactive Intelligence will host a conference call April 28 at 4:30 p.m. Eastern time (EDT) featuring the company’s founder, president and CEO, Dr. Donald E. Brown, and its CFO, Stephen R. Head. There will be a live Q&A session following opening remarks.
To access the teleconference please dial 1 877.627.6566 at least five minutes prior to the start of the call. Ask for the teleconference by the following name: “Interactive Intelligence first quarter earnings call.”
The teleconference will also be broadcast live on the company's investor relations' page at http://investors.inin.com. An archive of the teleconference will be posted following the call.
The non-GAAP measures shown in this release exclude non-cash stock-based compensation expense for stock options and non-cash income tax expense. Reconciliations of these non-GAAP measures to the most directly comparable GAAP measures are included after the financial information included in this press release. These measures are not in accordance with, or an alternative for, GAAP and may be different from non-GAAP measures used by other companies. Management believes that the presentation of non-GAAP results, when shown in conjunction with corresponding GAAP measures, provides useful information to management and investors regarding financial and business trends related to the company’s results of operations. Further, management believes that these non-GAAP measures improve management’s and investors’ ability to compare the company’s financial performance with historical periods because certain historical periods excluded stock-based compensation expense for stock options (prior to 2007) and income tax expense and benefits have varied significantly and are primarily non-cash. Interactive Intelligence’s management uses these non-GAAP results to compare its performance to its peers in the software industry. Because stock-based compensation expense and non-cash income tax expense amounts can vary significantly between companies, it is useful to compare results excluding these amounts. Management also uses financial statements that exclude stock-based compensation expense related to stock options and non-cash income tax amounts for its internal budgets.
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16 years ago
financials
Income Statement Get Income Statement for:
View: Annual Data | Quarterly Data All numbers in thousands
PERIOD ENDING 31-Dec-07 31-Dec-06 31-Dec-05
Total Revenue 109,901 83,220 62,937
Cost of Revenue 35,253 24,468 15,686
Gross Profit 74,648 58,752 47,251
Operating Expenses
Research Development 17,040 13,176 12,383
Selling General and Administrative 49,614 40,599 32,476
Non Recurring - - -
Others - - -
Total Operating Expenses - - -
Operating Income or Loss 7,994 4,977 2,392
Income from Continuing Operations
Total Other Income/Expenses Net 1,625 600 (19)
Earnings Before Interest And Taxes 9,619 5,577 2,373
Interest Expense - - -
Income Before Tax 9,619 5,577 2,373
Income Tax Expense (7,837) (4,671) 265
Minority Interest - - -
Net Income From Continuing Ops 17,456 10,248 2,108
Non-recurring Events
Discontinued Operations - - -
Extraordinary Items - - -
Effect Of Accounting Changes - - -
Other Items - - -
Net Income 17,456 10,248 2,108
Preferred Stock And Other Adjustments - - -
Net Income Applicable To Common Shares $17,456 $10,248 $2,108
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16 years ago
Confessions of a Contact Center Agent
Monday March 10, 9:00 am ET
Interactive Intelligence `Outrageous Interactions' contest invites contact center agents to speak out
INDIANAPOLIS--(BUSINESS WIRE)--Most people agree it’s a great thing that tools like blogs and social networks have amplified the voice of the customer to help root out bad customer service.
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But what about bad customers? What about customers who reveal their darkest secrets, ask the most embarrassing questions, and make the most outrageous demands?
“I think most people would be pretty shocked by what contact center agents go through as part of their ‘normal’ workday,” said VEGAS.com's director of customer contact, Rob Cate. “For instance, almost daily one of our agents will be asked to attend shows with callers, all-expenses paid, who then e-mail pictures that make even our most liberal agents blush. And I’ve heard equally startling stories from peers, like the guy who made a marriage proposal to an agent after a two-minute support call, or the lady who asked if she needed a computer to obtain high-speed Internet access.”
To honor the voice of the agent and inject a little humor into what is sometimes a very stressful job, Interactive Intelligence (Nasdaq: ININ - News) is launching a contest inviting contact center agents to submit their most outrageous customer interaction stories. The more bizarre, wacky, preposterous, outlandish, unreasonable, or over-the-top, the better.
To provide a break from the madness, the Interactive Intelligence “Outrageous Interactions” contest winner will receive a trip for two to Hawaii. Participants submitting entry referrals are eligible for cash prizes.
The contest is open to contact center agents and contact center managers worldwide. Stories must be written in English, limited to 500 words or less, and can be based on customer interactions by phone, e-mail, letter, or Web chat.
The winning entry will be selected by a panel of industry experts, including Dr. Donald E. Brown, president and CEO of Interactive Intelligence; Ginger Conlon, editor-in-chief of 1to1 Media; Blair Pleasant, president and principal analyst of COMMfusion LLC; Art Rosenberg, principal analyst and syndicated columnist of The Unified-View; Rich Tehrani, president and publisher of TMC; and others.
The deadline for entries is Aug. 31, 2008. Interactive Intelligence plans to announce the winning entry Sept. 30, 2008. To submit an entry, or learn more about the contest, visit http://www.outrageousinteractions.com/page/page/5375660.htm.
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16 years ago
Interactive Intelligence Awarded Best Large Enterprise Solution at INTERNET TELEPHONY Conference & EXPO
Monday February 25, 9:43 am ET
INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence (Nasdaq: ININ - News), a global provider of unified IP business communications solutions, was awarded Best Large Enterprise Solution at INTERNET TELEPHONY Conference & EXPO East 2008.
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INTERNET TELEPHONY magazine editors honored the company for its all-in-one IP communications software suite, Customer Interaction Center® (CIC), based on the product’s broad feature-set, ability to work with existing standards, and its impact on the Internet telephony industry, according to Rich Tehrani, conference chairman and president of TMC, publisher of INTERNET TELEPHONY magazine.
“We selected Interactive Intelligence for our Best of Show award because CIC offers a single, highly scalable platform that helps large enterprises reduce costs by minimizing the number of systems required to purchase, integrate and manage,” Tehrani said. “CIC’s broad set of contact center agent and business user applications, along with its ease-of-interoperability from open standards such as SIP, also make it ideal for complex and heterogeneous infrastructures typically found within large enterprises.”
The INTERNET TELEPHONY Best of Show awards were given across 11 different categories, with 34 winners selected from among a total of more than 150 exhibitors. Best of Show award winners were selected by magazine editors based on the most impressive new products or new releases demonstrated on the show floor.
Interactive Intelligence demonstrated its latest CIC release, version 3.0, as an exhibitor at INTERNET TELEPHONY Conference & EXPO East, which was held last month in Miami, Florida.
“We’re very thankful to have received INTERNET TELEPHONY’s Best Large Enterprise Solution award, because it acknowledges the focus we’ve put on our largest enterprise customers over the last few years,” said Interactive Intelligence senior vice president of worldwide marketing, Joseph A. Staples. “We specifically upgraded CIC 3.0 to address their key concerns, which include enhanced security features and simplified deployment.”
Interactive Intelligence first released CIC in 1997 as a standards-based, all-in-one IP communications software suite designed to eliminate the cost and complexity introduced by multi-point vendors. CIC provides multi-channel contact center automation and enterprise IP telephony functionality for mid-size to large customer-focused and interaction-intense organizations. For more information about CIC, visit http://www.inin.com/Products/cic/cic.asp.
The complete list of Best of Show award winners will be published in the March 2008 issue of INTERNET TELEPHONY magazine. The list will also be published on the TMC Web site at http://www.tmcnet.com.
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16 years ago
Press Release Source: Interactive Intelligence Inc.
Westwood College Deploys IP PBX System From Interactive Intelligence
Wednesday March 5, 9:00 am ET
INDIANAPOLIS & DENVER--(BUSINESS WIRE)--Denver-based Westwood College has completed deployment of a new IP PBX system from Interactive Intelligence (NASDAQ:ININ - News) at eight of its campuses throughout Illinois and California.
Westwood College selected the Interactive Intelligence system, called Vonexus Enterprise Interaction Center™ (Vonexus EIC), to improve the student experience and streamline admissions operations, according to Andrew Hoffman, Westwood’s corporate director of infrastructure and operations.
“Our campuses had been supported by multiple hardware-centric TDM and hybrid IP PBXs, which were nearing their end of life,” Hoffman said. “To provide a more effective and consistent student experience across our campuses we needed a standards-based, centralized architecture capable of running multi-channel applications. Vonexus EIC’s all-software, single-platform architecture based on open standards such as SIP fit the bill perfectly by enabling us to cost-effectively add enhanced functionality across our campuses over time.”
Westwood College is currently using Vonexus EIC to support more than 500 employees in its admissions, financial services, and student affairs departments. Vonexus EIC provides the college with SIP-based switching, automatic call distribution, interactive voice response, unified messaging, reporting and recording.
“Already, Vonexus EIC has improved the student experience and the effectiveness of our admissions staff by properly distributing calls within our campuses and providing greater insight into our admissions activity,” Hoffman said. “Vonexus EIC’s Windows-based platform and single point of administration, management and reporting have also helped us improve reliability, and given us a much clearer picture into call trends across campuses.”
Pending the ongoing success of its deployment, Westwood College plans to replace the rest of its existing PBX systems with Vonexus EIC across its 17 campuses located throughout California, Colorado, Georgia, Illinois, Texas and Virginia.
Interactive Intelligence first released Vonexus EIC in 1997 as an all-software, application-rich IP PBX incorporating open standards such as SIP along with tight integration to Microsoft products. Its architecture was designed to lower costs, maximize interoperability, increase operational efficiencies and ensure long-term investment protection.
Vonexus EIC is ideal for mid-size enterprises, including those with multiple sites requiring support of in-office, remote and mobile employees.
For more information about Vonexus EIC, visit http://www.inin.com/Products/EIC/eic.asp.
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