Huntington Bank Named Winner of TNS Choice Award for Consumer Retail Banking in the Central Region of the U.S. for Third Time
April 14 2015 - 8:00AM
Business Wire
Huntington cited for highest customer
satisfaction rating
Huntington Bank has been named the winner of the 2015 TNS Choice
Award for Consumer Retail Banking in the Central Region of the U.S.
This marks the third time Huntington has won the recognition and
led the Central Region. TNS presented the award to Huntington for
both attracting and retaining customers at rates better than any of
the top 15 banks in the Central region. TNS also recognized
Huntington as earning the highest overall customer satisfaction
rating, and as having the most favorably regarded bank brand.
“We’ve made key investments to make banking more convenient and
build a culture that looks out for our customers. Winning the TNS
Choice Award for the third time in recent years is a great example
that our strategies are working,” said Steve Steinour, chairman,
president and chief executive officer of Huntington.
“We are grateful to our customers for their recognition of our
bankers who deliver such outstanding service,” said Mary Navarro,
Huntington’s retail and business banking director. “Our bankers are
focused on doing the right thing for our customers. They know that
a good customer experience is about convenience as well as knowing
and understanding a customer’s needs. This recognition, among
others, continues to tell us that we are on the right track.”
“TNS Choice Awards are not about doing one thing well; they are
about putting many elements together in a way that yields success
in the marketplace,” said Joe Hagan, Senior Vice President of
multi-client programs at TNS and Manager of the TNS Choice Awards,
which are well-known in the industry for recognizing banks that
outperform their competitors in acquiring, retaining and developing
customers.
Huntington leads the Central Region, which consists of the
following 20 states: Alabama, Arkansas, Illinois, Indiana, Iowa,
Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi,
Missouri, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota,
Tennessee, Texas and Wisconsin. Previous years won include 2012 and
2013.
Winners of the TNS Choice Award are determined by using data
from TNS’s multi-client research programs. These results are
determined using several different metrics, each providing an
indication of how individual firms are performing vis-à-vis their
competitors. The award goes to the one provider with the highest
score.
Huntington has made significant investments in its customers
starting with its 2010 introduction of 24-Hour Grace® and
Asterisk-Free Checking® account. It has also invested in making
access to accounts faster and easier with investments in Huntington
Mobile Deposit and Huntington Quick Balance. The bank also recently
debuted a new huntington.com that adjusts to any screen on any
device, resonating with its welcome culture.
About TNS
TNS advises clients on specific growth strategies around new
market entry, innovation, brand switching and stakeholder
management, based on long-established expertise and market-leading
solutions. With a presence in over 90 countries, TNS has more
conversations with the world’s consumers than anyone else and
understands individual human behaviors and attitudes across every
cultural, economic and political region of the world.
Please visit www.tnsglobal.com for more information.
About Huntington
Huntington Bancshares Incorporated is a $66 billion asset
regional bank holding company headquartered in Columbus, Ohio. The
Huntington National Bank, founded in 1866, and its affiliates
provide full-service commercial, small business, and consumer
banking services; mortgage banking services; treasury management
and foreign exchange services; equipment leasing; wealth and
investment management services; trust services; brokerage services;
customized insurance brokerage and service programs; and other
financial products and services. The principal markets for these
services are Huntington’s six-state retail banking franchise: Ohio,
Michigan, Pennsylvania, Indiana, West Virginia, and Kentucky. The
primary distribution channels include a banking network of more
than 700 traditional branches and convenience branches located in
grocery stores and retirement centers, and through an array of
alternative distribution channels including internet and mobile
banking, telephone banking, and more than 1,500 ATMs. Through
automotive dealership relationships within its six-state retail
banking franchise area and selected other Midwest and Northeast
states, Huntington also provides commercial banking services to the
automotive dealers and retail automobile financing for dealer
customers.
The Huntington National Bank is an Equal Housing Lender and
Member FDIC. The logo mark and Huntington® are federally registered
service marks of Huntington Bancshares Incorporated.
HuntingtonJacqueline Ramsay,
614-480-5415Jacqueline.Ramsay@Huntington.com
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