DISH Personalizes Customer Service Experience with ‘My Tech’
September 22 2015 - 9:26AM
Business Wire
- Enhances mydish.com with ‘My Tech’
online tool that offers customers real-time status updates on their
service appointments
- Meet My Tech: Technician’s name and
picture delivered an hour before estimated arrival
- Map My Tech: Customers can view
countdown to tech’s arrival, track the DISH van as it drives to
their home
DISH Network L.L.C. is helping customers nationwide take control
of their day with the launch of “My Tech,” its new online
appointment tool available on mydish.com. Customers receive
personalized information about their service appointment including
the picture, name and even the location of a DISH technician on the
way to their home.
This Smart News Release features multimedia.
View the full release here:
http://www.businesswire.com/news/home/20150922005882/en/
DISH unveils "My Tech," its new online
appointment tool available on mydish.com with the picture, name and
location of their DISH technician. (Photo: Business Wire)
“We recognize that people want control of their own time and
DISH’s My Tech tool helps them get on with their day without
waiting on the TV guy,” said Erik Carlson, DISH executive vice
president of operations. “A minute-by-minute countdown and
interactive map allow the customer to track their DISH technician
to determine when to leave work or if they have time to run to the
store.”
My Tech is available on mydish.com to all DISH customers with a
scheduled service appointment. DISH will send a link to customers
to view everything they need to know about their appointment
including:
- The scheduled appointment time,
including an estimated 75-minute window in which the technician
will arrive.
- The name and picture of the technician,
which appears an hour before the estimated arrival time.
- A real-time countdown to their tech’s
arrival and an interactive map to track the DISH van as it makes
its way to the customer’s home.
My Tech is proprietary software created by DISH that
incorporates Google Maps’ location access interface. Customers can
access My Tech directly from any DISH appointment reminder.
View a video of My Tech here:
https://dishnetwork.newshq.businesswire.com/blog/no-more-waiting-around-tv-guy-dishs-my-tech-appointment-feature
About DISH
DISH Network Corp. (NASDAQ: DISH), through its subsidiaries,
provides approximately 13.932 million pay-TV subscribers, as of
June 30, 2015, with the highest-quality programming and technology
with the most choices at the best value. Subscribers enjoy a high
definition line-up with more than 200 national HD channels, the
most international channels, and award-winning HD and DVR
technology. DISH Network Corporation is a Fortune 250 company.
Visit www.dish.com.
Subscribe to DISH email alerts: http://about.dish.com/alerts
Follow @DISHNews on Twitter: http://www.twitter.com/DISHNews
View source
version on businesswire.com: http://www.businesswire.com/news/home/20150922005882/en/
DISH Network L.L.C.Courtney Culpepper,
303-723-1861courtney.culpepper@dish.com@DISHNews
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