BERLIN, Conn., Jan. 6, 2016 /PRNewswire/ -- Comcast today
announced that it will be hiring more than 200 new customer-facing
employees in Connecticut in 2016,
in addition to the more than 100 added across the state last year.
These new positions, which include customer care representatives,
customer care supervisors and technicians, are part of Comcast's
multi-year effort to transform the customer experience and to
create a culture focused on exceeding customers' expectations, at
all levels of the company.
"Comcast is continuing to invest in processes, tools and, most
importantly, employees to ensure that our customers have the best
possible experience," said Michael
Parker, Senior Vice President for Comcast in Connecticut. "We're excited for these new
hires to join our existing 1,200 Connecticut employees in our efforts to
deliver great service, and we're thrilled to be growing our
workforce in the Nutmeg State."
"Connecticut has a talented,
marketable workforce that can serve as a major asset for companies
looking to fuel business growth," said Connecticut Governor Dannel P. Malloy. "Our economy is
continuing to head in the right direction, with the private sector
steadily adding jobs at a rate our state hasn't seen in
decades. Comcast is another example of a dynamic, growing
company choosing to invest and add jobs in Connecticut. They
are valued members of our business community and it is great to see
the company thriving and hiring locally."
In 2015, Comcast NBCUniversal announced a commitment to hiring
10,000 reservists, veterans and their spouses or domestic partners
between 2015 and 2017 to work in a variety of positions across all
levels of the organization. Comcast also announced last year that
it will create more than 5,500 new customer care service jobs
nationwide over the next few years as part of its commitment to
reinvent the customer experience.
Comcast's customer experience plan centers on looking at every
decision through a customer lens and making measureable changes and
improvements across the company. The core elements of the strategic
plan include major investments in technology and training to give
employees the tools they need to deliver excellent service;
simplifying billing and creating better policies to provide greater
consistency and transparency to customers; the renovation of
stores; the development of new technologies that will enable
customers to interact with the company how and when they want; and
continued hiring of frontline employees to serve Comcast's
customers.
Comcast was recently named as one of the Best Places to Work in
Connecticut by the Hartford
Business Journal. Comcast was also awarded a 2015 CandE
Award, an honor given to companies that receive the highest ratings
from a survey of job applicants (new hires, interviewed candidates,
and non-selects) on their applicant journey.
Candidates interested in working for Comcast can check job
openings at jobs.comcast.com. More information about Comcast's
ongoing efforts to significantly improve the customer
experience can be found here.
About Comcast Cable:
Comcast Cable is one of
the nation's largest video, high-speed Internet and phone providers
to residential customers under the XFINITY brand and also provides
these services to businesses. Comcast has invested in technology to
build an advanced network that delivers among the fastest broadband
speeds, and brings customers personalized video, communications and
home management offerings. Comcast Corporation (Nasdaq:
CMCSA) is a global media and technology company. Visit
www.comcastcorporation.com for more information.
About Comcast in Connecticut:
Comcast is
committed to providing an unparalleled entertainment experience to
residents and businesses in the 83 communities the company serves
in Connecticut. Comcast's Western New England Region, which
includes five states, is headquartered in Berlin, Connecticut, and customers are served
by a team of over 1,200 Connecticut employees. Comcast also
boasts a call center in Enfield,
Connecticut, service centers throughout the state, and six
state-of-the-art Xfinity Service Centers where customers can
experience Comcast's Xfinity products and services firsthand.
Comcast's popular Xfinity brand is also featured on the Xfinity
Theatre, one of Hartford's premier
music venues. The company helps to strengthen the communities
where its customers and employees live and work by supporting local
nonprofit organizations. In 2014, Comcast provided more than
$1.3 million to community partners in
the state, in the form of Comcast Foundation grants,
sponsorships, volunteer hours, courtesy services and in-kind
donations.
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SOURCE Comcast Cable