BOSTON, March 29, 2017 /PRNewswire/ -- Comcast
Business today announced that MiniLuxe, a beauty studio
specializing in ultra-clean nail, eyebrow and waxing services, is
using Comcast Business Internet services at each of its 13
locations across the Boston
metropolitan area. These high-speed internet services are critical
to helping MiniLuxe deliver the superior beauty salon experience
that has contributed to the studio's more than 90,000 customer
visits each year.
Started in 2007, MiniLuxe is highly regarded for its focus on
immaculate cleanliness, service quality and the customer
experience. These tenets have earned the organization the
prestigious title of being a Best of Boston award winner for
the past six years, as well as a Best of Dallas recipient in both 2016 and 2015,
the same year it opened its first studio in that market.
"We believe much of our success comes from our ability to
attract, develop and retain the very best talent in the beauty
industry – our approximately 500 full-time nail designers, wax
editors, experience associates and studio managers are
extraordinary at their craft and enable our customers to become the
best versions of themselves," said Tony
Pino, business development officer for MiniLuxe. "Behind
these stellar people, however, are technology services like
high-speed internet that simplify everyday business activities and
help them to perform at their highest level. This lets our
customers enjoy the unparalleled experience they expect when they
walk through our doors."
Just one example of MiniLuxe's differentiated approach to the
customer experience is how it uses entertainment within each
studio. A curated music playlist – direct from a DJ in New York City and varied based on time of day
and salon atmosphere – is live-streamed to each store via its
high-speed internet service from Comcast Business. MiniLuxe also
regularly features high-definition fashion shows from around the
world via its Comcast Business internet service. These
entertainment amenities, combined with the convenience of in-studio
Wi-Fi supported by Comcast Business for its clientele, has greatly
contributed to MiniLuxe's consistently high customer satisfaction
and retention rates.
"When you're in a state of growth as we are, the last thing you
want to worry about is the speed and reliability of your internet
connection," continued Pino. "With Comcast Business, I know I can
call my dedicated account representative and the service will be
installed quickly and work well. Having Comcast Business as our
technology provider allows us to continue innovating the other
offerings we provide to our customers, which is ultimately our top
goal here at MiniLuxe."
From an internal point of view, MiniLuxe is also using its
Comcast Business internet services to power a number of critical
office applications, ranging from appointment scheduling and
checkout software to a variety of different data analytics
solutions. One such example is the ability to access historical
data for sales and staffing levels based on Wi-Fi traffic occurring
at each studio. This gives managers the option of redirecting
employees to different locations based on demand, which not only
reduces customer wait time but also allows staff to generate higher
revenues. An additional benefit is the ability for employees to
view their performance dashboards and employment files from any
studio location. By connecting directly to MiniLuxe's offsite data
center via the secure internet connection provided by Comcast
Business, all employees can access files, print materials or
transfer documents, regardless of their location.
"When you're in the beauty services industry, being able to
personalize the customer experience by offering quality products,
expert guidance and amenities that improve both efficiency and
convenience are some of the best ways to ensure that first-time
guests will become long-term patrons," said Steve Walsh, vice president for Comcast Business
in Greater Boston. "Our goal is to
complement the superior customer experience already being offered
by MiniLuxe's staff with equally high-quality, fast and reliable
internet services to support the business as it continues to
innovate the beauty industry at large."
About Comcast Business
Comcast Business offers Ethernet, Internet, Wi-Fi, Voice and TV
solutions to help organizations of all sizes transform their
business. Powered by a next-generation, advanced network, and
backed by 24/7 technical support, Comcast Business is one of the
largest contributors to the growth of Comcast Cable. Comcast
Business is the nation's largest cable provider to small and
mid-size businesses and has emerged as a force in the Ethernet
market; recognized over the last two years by leading industry
associations as its fastest growing provider and service provider
of the year.
For more information, call 866-429-3085. Follow on Twitter
@ComcastBusiness and on other social media networks
at http://business.comcast.com/social.
About Comcast Cable:
Comcast Cable is one of the nation's largest video, high-speed
Internet and phone provider to residential customers under the
XFINITY brand and also provides these services to businesses.
Comcast has invested in technology to build an advanced network
that delivers among the fastest broadband speeds, and brings
customers personalized video, communications and home management
offerings. Comcast Corporation (Nasdaq: CMCSA) is a global
media and technology company. Visit
www.comcastcorporation.com for more information.
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SOURCE Comcast Cable