Federal regulators plan to get to the bottom of why consumers
aren't always able to watch Netflix and other streaming video
services over their home broadband connections.
Federal Communications Commission Chairman Tom Wheeler announced
Friday that the agency has begun an inquiry into the issue of
peering, which concerns how residential broadband providers like
Comcast and Verizon interconnect with the networks of major content
providers like Netflix and Google on the back end.
"To be clear, what we are doing right now is collecting
information, not regulating. We are looking under the hood.
Consumers want transparency. They want answers. And so do I," Mr.
Wheeler told reporters. "The bottom line is that consumers need to
understand what is occurring when the Internet service they've paid
for does not adequately deliver the content they desire, especially
content they've also paid for."
Netflix has feuded publicly with Verizon in recent weeks over
consumers' ability to stream high-definition movies and TV shows
like "Orange Is the New Black." The dispute over who is to blame
for delays and choppy delivery of video has continued even though
Netflix struck paid peering deals with both Verizon and Comcast
earlier this year to delivery its traffic more efficiently.
Mr. Wheeler said many of the over 19,000 comments the FCC has
received in response to its net-neutrality rules have concerned the
disputes between Netflix and Verizon/Comcast, and have asked what
the FCC can do to resolve the problem. Mr. Wheeler reiterated that
he considers net neutrality a separate issue from peering.
"I have experienced these problems myself. I know how
exasperating it can be. Consumers must get what they pay for," Mr.
Wheeler said.
The FCC staff is currently obtaining information needed to
determine precisely what is causing the congestion between
broadband providers and content networks. Mr. Wheeler said the FCC
has already received the agreements between Netflix and
Comcast/Verizon, but he also plans to request them from other
broadband providers and content companies, such as YouTube.
Write to Gautham Nagesh at gautham.nagesh@wsj.com
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