AWS and Salesforce will simplify and expand
how customers capture, analyze and take action on data with five
new service integrations
Salesforce will use AWS cloud infrastructure
to support growing customer base in Canada
SAN FRANCISCO, Dec. 2, 2016 /CNW/ - Amazon Web Services, Inc.
(AWS), an Amazon.com company (NASDAQ:AMZN), and Salesforce (NYSE:
CRM), the Customer Success Platform and the world's #1 CRM company,
today expanded their global strategic alliance. The companies
announced they will deliver five service integrations designed to
simplify and expand how customers capture, analyze and take action
on their data. Additionally, the companies announced that
Canada will be the first new AWS
Region supported in Salesforce's planned international
infrastructure expansion on AWS. Salesforce customers will be able
to use the company's core service—including Sales Cloud, Service
Cloud, Community Cloud, Analytics Cloud and more—delivered on AWS
cloud infrastructure in Canada,
with general availability expected in mid-2017.
Companies Extend Global Strategic Alliance to Deliver Service
Integrations for Customers
As part of the global strategic
alliance, the companies will deliver integrations that will connect
the Salesforce Platform with Amazon AppStream 2.0, AWS IoT, Amazon
Redshift, Alexa and Amazon Virtual Private Cloud (Amazon VPC). The
integrations include:
- Desktop Apps within Salesforce Lightning through Amazon
AppStream 2.0: Amazon AppStream 2.0 is a fully managed, secure
application streaming service that allows customers to stream
desktop applications from AWS to any device running a web browser,
without rewriting them. It provides users instant-on access to the
applications they need, and a responsive, fluid experience on the
device of their choice. Amazon AppStream 2.0 is expected to be made
available in the Salesforce AppExchange as a Lightning Component in
the first half of 2017, enabling customers to easily and seamlessly
integrate streaming applications from the AWS Cloud directly within
Salesforce.
- An End-to-End IoT Solution with Salesforce IoT Cloud and AWS
IoT: AWS and Salesforce are building a new native integration
to help businesses generate value from the trillions of events
generated by connected devices. AWS IoT is a managed cloud platform
that lets connected devices easily and securely interact with cloud
applications and other devices. Salesforce IoT Cloud connects with
AWS IoT to combine device data with customer data in Salesforce,
allowing businesses to create meaningful customer experiences based
on real-time activity across all their connected devices. For
example, an energy company that maintains millions of IoT enabled
thermostats across the globe can use AWS IoT to ingest and manage
the data generated by those thermostats. The data collected can
then seamlessly pass into Salesforce IoT Cloud, where it is
combined with customer data in Salesforce. By combining AWS IoT
thermostat data with Salesforce IoT customer data the energy
company is able to automatically create service cases if device
faults are detected or create a new sales opportunity based on
product usage.
- A Connected Analytics Solution with Salesforce Wave
Analytics and Amazon Redshift: AWS and Salesforce are building
a new connector that links data from Amazon Redshift, a fully
managed, petabyte-scale data warehouse service, to Salesforce Wave
Analytics, a flexible analytics solution and suite of apps for
sales, service, marketing and IT. By combining the powerful,
actionable intelligence and rapid responsiveness of Wave Analytics
with the scalability and fast-query performance of Amazon Redshift,
customers will be able to seamlessly analyze large datasets. This
will enable businesses to instantly explore information, find
insights, and take actions from a greater variety and volume of
data—all without investing the significant time and resources
required to administer a self-managed on premises data
warehouse.
- Smart Voice Apps with the Salesforce Platform and Alexa
Toolkit: Alexa, the brain behind Amazon Echo, provides
capabilities that enable customers to interact with devices in a
more intuitive way using voice input. The Alexa Toolkit for
Salesforce is a collection of technical resources from both Alexa
and Salesforce that will allow developers to easily harness the
power of Alexa and Salesforce together to build compelling
voice-enabled experiences. Developers will be able to learn how to
build Alexa Skills for Salesforce through Trailhead, the fun and
easy Salesforce learning platform. For example, developers can
build an integration through the Alexa Toolkit for Salesforce that
enables Alexa to tell sales reps the current status of top deals or
brief them on their next meetings.
- Simple, Secure Connections Between Salesforce Heroku
Applications and Amazon VPCs: Customers of both Salesforce
Heroku and AWS have long wanted to enable their Heroku applications
and their resources running in Amazon VPCs (Virtual Private Clouds)
to work together without using a public network connection. With
the addition of Amazon VPC Peering for Salesforce Heroku Private
Spaces, businesses can now establish network connections between
their Heroku applications and Amazon VPCs with all the security and
compliance benefits of a private network. The integration makes the
process as simple as connecting two Amazon VPCs, and provides the
same security characteristics as well.
Salesforce to Leverage AWS Infrastructure for Core Services
in Canada
Salesforce will
leverage AWS cloud infrastructure as an option to support its
growing customer base in Canada.
Generally available in mid-2017, this will be Salesforce's first
international infrastructure expansion supported with AWS cloud
services, with others expected to follow.
Comments on the News
"We're thrilled to extend our
great partnership with AWS," said Marc
Benioff, Chairman and CEO, Salesforce. "Integrating AWS'
industry-leading infrastructure services and technologies with
Salesforce will bring even more exceptional solutions to our
customers."
"We are excited to expand our strategic relationship with
Salesforce," said Andy Jassy, CEO,
AWS. "These new integrations across business intelligence, IoT, and
developer tools will make it easier for our joint customers to
analyze data and build new applications."
Pricing and Availability
- Amazon AppStream 2.0 is expected to be generally available in
the Salesforce AppExchange as a Lightning Component in the first
half of 2017. Pricing will be announced at the time of general
availability.
- The new IoT integration is currently available in preview, with
a full release scheduled for 2017. Pricing will be announced at the
time of general availability.
- The new Amazon Redshift connector is expected to be generally
available in the first half of 2017. Pricing will be announced at
the time of general availability.
- The Alexa for Salesforce Toolkit and Trailhead for Alexa Skills
are expected to be generally available to customers in the first
half of 2017 at no additional cost.
- VPC Peering for Heroku Private Spaces is currently in beta, and
is expected to be generally available in the first half of 2017 to
Heroku Private Spaces customers at no additional cost.
- Salesforce's core services are expected to be available on AWS
public cloud infrastructure in Canada in mid-2017.
Additional Information
- Learn more about the Amazon and Salesforce partnership at
http://salesforce.com/aws
- Like Salesforce on Facebook at
http://www.facebook.com/salesforce
- Follow @salesforce on Twitter
About Amazon Web Services
For 10 years, Amazon Web
Services has been the world's most comprehensive and broadly
adopted cloud platform. AWS offers over 70 fully featured services
for compute, storage, databases, analytics, mobile, Internet of
Things (IoT) and enterprise applications from 38 Availability Zones
(AZs) across 14 geographic regions in the U.S., Australia, Brazil, China, Germany, Ireland, Japan, Korea, Singapore, and India. AWS services are trusted by more than a
million active customers around the world -- including the fastest
growing startups, largest enterprises, and leading government
agencies -- to power their infrastructure, make them more agile,
and lower costs. To learn more about AWS, visit
http://aws.amazon.com.
About Amazon
Amazon is guided by four principles:
customer obsession rather than competitor focus, passion for
invention, commitment to operational excellence, and long-term
thinking. Customer reviews, 1-Click shopping, personalized
recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct
Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa
are some of the products and services pioneered by Amazon. For more
information, visit www.amazon.com/about.
About Salesforce
Salesforce, the Customer Success
Platform and world's #1 CRM, empowers companies to connect with
their customers in a whole new way. For more information about
Salesforce (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM."
SOURCE Salesforce