Need Help Around the Home? Introducing Amazon Home Services
March 30 2015 - 8:00AM
Business Wire
At launch, the Amazon Home Services store
includes more than 2 MM unique service offers across over 700
professional services
Customers can now buy professional services
with the same ease as products, and the services will be backed by
Amazon’s Happiness Guarantee
Amazon brings 20 years of product marketplace
experience with on-demand professional services
Amazon (NASDAQ:AMZN) announced today the launch of Amazon Home
Services (www.amazon.com/services), a new marketplace for on-demand
professional services. In less than 60 seconds, customers can now
browse, purchase and schedule hundreds of professional services
from wall mounting a new TV to installing a new garbage disposal to
house cleaning, directly on Amazon.com. Amazon Home Services
features handpicked pros offering upfront pricing on pre-packaged
services with helpful reviews from customers that have made
verified purchases. Amazon’s Happiness Guarantee backs all service
purchases, so customers know the job will get done right. With this
expansion beyond physical and digital goods, Amazon is now making
purchasing professional services as easy as buying products. Amazon
Home Services is now available across the country in major U.S.
metropolitan areas including New York City, Los Angeles, San
Francisco and Seattle.
Amazon Home Services provides customers:
- Handpicked Pros: Amazon
curates an invite-only marketplace for professional service
providers. Invited pros are background checked, required to
maintain insurance, and expected to maintain a high performance
standard.
- Happiness Guarantee: Amazon
doesn’t just refer customers to providers, but stays with them
every step of the way. All services purchased are guaranteed. If
customers are not satisfied at the end of the service, Amazon will
work with customers and the pro to ensure the job gets done right
or provide a refund.
- Upfront Pricing: Service pros
compete for a customer’s business based on price, quality and
availability. If customers find a lower price for the same service
and pro, we will match it. Customers can add pre-packaged services
right to their cart with just a few clicks on Amazon and are only
charged when the service is completed.
- Verified Reviews: All Amazon
Home Services reviews are from verified purchases, so customers
know they are hearing from real customers. No special sign up or
subscription is required to read reviews and ratings.
To find the Amazon Home Services store from the Amazon.com
homepage, customers can click on the “Amazon Home Services” link in
the “Shop by Department” navigation or type terms including ‘home
services’ or ‘local services’ into the search bar. In the new
store, customers can purchase professional services within Home
Improvement, Computer & Electronics, Lawn & Garden,
Lessons, Automotive and many more categories.
About Amazon
Amazon.com opened on the World Wide Web in July 1995. The
company is guided by four principles: customer obsession rather
than competitor focus, passion for invention, commitment to
operational excellence, and long-term thinking. Customer reviews,
1-Click shopping, personalized recommendations, Prime, Fulfillment
by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire phone, Fire
tablets, and Fire TV are some of the products and services
pioneered by Amazon.
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